Effective Leadership in The Healthcare and Administrative Fields

Questions: Identify a leader from a company that has been in the news recently, a leader you currently or previously worked under, or a leader in the community who you are familiar with (this may require interviewing the leader). Then, use critical theory evaluation skills to identify a minimum of three (3) peer-reviewed journal articles on the traits of leaders in the selected leaders industry or field. For instance, if the leader is the administrator of a hospital, your scholarly articles will focus on traits deemed necessary for effective leadership in the healthcare and/or administrative fields. Next, draft a critical analysis that conveys the extent to which this leader exemplifies the Big Five personality traits, as well as the traits indicative of an effective leader in his or her field or industry as evidenced in the literature. Determine the extent to which this individual has the personality profile of an effective leader. In addition, provide an example of an issue that this leader is either currently facing or recently dealt with, and then examine the managerial roles he or she played and the leadership skills used before, during, and after the issue was resolved. Explore the ethical considerations (if any) pertaining to this issue, consider those experienced by the individual and/or directly related to the organization, and then evaluate how the individual handled them.? Answers: Jeff Bezos is the CEO and leader in a leading Ecommerce site named as Amazon. He has a great contribution towards the internet world with the innovation of a new concept, predictive analytics. This is a technique of attracting the customers by analyzing their product liking. The search histories of each customer are found out and the particular products are recommended to buyers. Many people can be irritated with this method. But, the online business has received profit with this mechanism. Many people are buying the products after that are recommended by the Ecommerce websites. Apart from this new concept, Jeff Bezos is a leader who cares about each customer. He personally read the emails of his customers and takes immediate action if something goes wrong with them. With such a kind and professional leader, customers of Ecommerce website will never stay disappointed. (STREITFELD KANTOR, 2015) He is the founder and maker of the E-commerce website Amazon.com . The site has become a top online shopping site since 2013. The leader has his personal wealth estimated as the US $ 59.2 BILLION. An interview of Jeff Bezos An exclusive interview was organized on the Jeff Bezos with the US broadcaster, Chralie Rose. The questions asked to The Amazons CEO and founder is answered in a clear and effective way. Following are the step wise interview details. Is Drone coming soon in US? Jeff As compared to US, the scheme of UK regulatory is much more advanced. But the FAA is also caught in the US. Jeff also explained about the technical facts related to the delivery of Drone. He also said that, the approval of delivery in the US is a big stumbling block. Yet, Jeff is quite confident that Drone will come very soon. According to him, the delivery will be as easy as the mail trucks. Approximately a years time scale is measured. But, Jeff assured that it will happen. (Quinn, 2015) What is the news about the exciting new car based program in Amazon prime? Jeff- This is going to be a good opportunity for the Top gear team and Clarkson. Jeff also said that the new program along with other originals of Amazon like Jeffry Tambors Transparent is going to define Prime. He also thinks that this is going to be optimized as a golden edge television. A Few years back, latent was needed to do TV serials. Even getting a chance is really rare. But today, the scenario will change completely. Is Amazon fresh going to be launched in the UK? Jeff Amazon fresh is operated in the US for many years. Also, it is going very well with regards to its operation and customer satisfaction. Jeff also said the team has planned to expand it as well. He suggests people stay tuned in the UK. The founder also said that, customers of Amazon wish to get shopping in many ways. Thus, both online shopping and physical retail stores are going to stay parallel. Customers can get satisfaction in both the ways. (Ignatius, 2014) Is Amazon Web Services or AWS going to be a spun off? Amazon Web services or AWS is one of the businesses within Amazons wing that is based on a cloud computing platform. The customers of this business include Just Eat, Pinterest and AirBnB. According to some of the investors, the company is going to be stripped off. Jeff- The founder and CEO Bezos totally rejected the idea. He said that this business wont be able to go a long way. Rather, this will distract the organization from its main focus. He is satisfied with the present state of the company as it is going really well as of now. Can Bezos control himself in front of other entrepreneurs? Jeff- Jeff gets weakened in front of other entrepreneurs. Even he express gets charmed after meeting his fellow. He has wealth, but feels happy to share with the expectation of making more money. He also said he does personal investment with curiosity. But all investment may not be a good investment with the profit motive. (Kissmetrics team, 2016) Critical theory evaluation Peer review Amazon Founder and CEO, Jeff Bezos have come out as 1st position. He was even successful with the scientific approach to the task. The review was done on the total shareholders return and market capitalization. The analysis was made on long-term result where he was proved to be an active CEO over his entire tenure. The critics also have found out that a good CEO should be more than profitability and investment. This trait was also found in Jeff Bezos. He is a true leader with the traits of leading a company. He has many more skills which hardly could be measured. Some of the skills include his long-term planning, strategic vision, authenticity etc. Effective trait of effective leadership Critical Analysis Amazons Founder, Jeff Bezos has endless traits that would inspire people. But let us name 5 of them that make him a complete leader. (Horton, 2014) Stubborn and flexible According to Jeff, a good leader must be stubborn as well as flexible at the same time. With regards to the vision and viewpoint, he is stubborn. But with regards to tactics, the leader is flexible. But, the leader must know when to be stubborn and when to stay flexible. (ECONOMY, 2013) Keep on experimenting Experimenting is another lesson which every young entrepreneur must learn from Amazon CEO. One should keep on experimenting as you never know when a trial experiment can become an invention. The leader never gets tired of experimenting as this is how new products are found with the new methodology. (Leadership Blog, 2012) Connect customer and employees Some entrepreneurs have a habit of keeping the customers and employees in two extreme levels. But, this is where your business lacks. A good leader must make a perfect link between the employees and customers. If the communication between them runs successfully, there will be no gaps in operation. Naturally the trade will stay in profit. Two pizza rule The founder of Amazon, Jeff has always believed in two pizza rule. This means that the group must be small. This means smaller the group, more effective will be communication between them. Jeff tried this in the Amazon with the gold feature box. It has been observed that as the team starts growing, effectiveness in operation reduces. Thus, the output also reduces. (GILLETT, 2014) Focus on customer satisfaction Unlike any other business leaders who hardly have time for customers, Jeff actually reads each and every customer complaints and takes necessary action. He forwards the mail to the escalating team with two question marks. The receiver takes the email very seriously and resolves the issue very soon by personally communicating with customers. (GIANG, 2013) The current issue faced by Jeff Bezos The Amazons Founder has to face a great challenge when he bought Washington Post. He got a major success when he started selling books online. This has become a multi-dollar business which created massive changes in the retail industry. He announced the buying of the Washington Post along with other newspaper. But, this created a shock when people related to this post became aware of the fact. But, there is some disappointment among the mass. Some of the journalists attached to this company also shed their tears. According to Forbes Magazine, Bezos has the fortune valued at $25 billion. Thus, he is quite rich to optimize the losses of a newspaper. Jeff also mentioned that he is buying this newspaper company as an individual. He is not involving his company, Amazon Inc in this. Bezos also said that, he will be serving as Amazon CEO as his day job. But, he will also keep another phase at Washington. But, it is for sure that people can see the changes. (Zongker, Gordon, Gresko, 2013) Many people and employees associated with the Washington post could not take the change of ownership positively. They even thought that their deployment in the company will be disrupted. The whole operation can go through changes. Now, many of us cannot take the changes in a positive way. Here arises the disappointment. Bezos uttered a statement where he surely understood the important role of Washington post among the people and in Washington. Thus, he assured that the value will never change. As a letter to its employee, Bezos also said that the paper duty will stay within its reader and not among the personal interest. Jeff also assured that he will actually follow the foot step its much known publisher Katharine Graham. The Amazons founder also promised to keep the family members of Graham, its CEO as well as a publisher within the post. He wont even lose the senior manager of the post, who has been working for years. Jeff is the leader with an innovative mind. He knows how to make maximum utilization of technology in the right time. Keeping the pace with quality and innovation is where he stands. (NAKASHIMA, 2013) My analysis and handling the issue In my opinion, Jeff Bezos has handled the situation in an effective way. I too would like to handle the situation by keeping the emphasis on human values. This is the situation where people associated with Washington posts are facing crises. They are getting unsecured with the transfer of posts ownership. Some of the employees are afraid as they think they are going to lose their job. The question of financial security became a major issue. The leadership trait needed in this situation includes persuasion abilities. This is the trait due to which people will easily belief in you and your credibility. In this situation where you are acquiring a business, it is important to win over the mind of people in such situation. Your reputation in the market plays a major role in influencing people. Integrity is another trait which I believe is important for a leader to resolve such situation. A leader must have the trait to integrate people and work for the productivity of the company. He must stay beside the employees to solve their economical difficulties. He should abide by the word of mouth and meet his commitments. (Bezos, 2013) The Empowering capability is another trait which a leader must possess. Since the issue relates to employees and people related to the post, convincing those people with his worth is a necessity. It is important to make the associates feel emboldened. They must also feel powerful with your leadership trait. They must have a belief in you to get major benefits. Engagement quality is also another important fact which a leader in this situation must possess. If I would have been a leader, I would create some situations to engage the employees by providing recognition to them. This will also include motivation of the employees. Their work should be valued in order to boost up their performance. People working for very long hours must be provided with some relief. This will help to control internal environmental crisis. Bibliography Bezos, J. (2013, August 05). Jeff Bezos on Post purchase. Jeff Bezos on Post purchase. Retrieved from https://www.washingtonpost.com/national/jeff-bezos-on-post-purchase/2013/08/05/e5b293de-fe0d-11e2-9711-3708310f6f4d_story.html ECONOMY, P. (2013, August 27). 7 Traits of Highly Effective Leaders. 7 Traits of Highly Effective Leaders. Retrieved from https://www.inc.com/peter-economy/7-traits-highly-effective-leaders.html GIANG, V. (2013, october 30). The' 'Two Pizza Rule' Is Jeff Bezos' Secret To Productive Meetings. The' 'Two Pizza Rule'. Retrieved from https://www.businessinsider.in/The-Two-Pizza-Rule-Is-Jeff-Bezos-Secret-To-Productive-Meetings/articleshow/24896617.cms GILLETT, R. (2014, October 24). Productivity Hack Of The Week: The Two Pizza Approach To Productive Teamwork. The Two Pizza Approach To Productive Teamwork. Retrieved from https://www.fastcompany.com/3037542/productivity-hack-of-the-week-the-two-pizza-approach-to-productive-teamwork Horton, C. H. (2014). Thirteen Traits of Effective Leaders. Retrieved from https://www.au.af.mil/au/awc/awcgate/au-24/horton.pdf Ignatius, A. (2014, November). The Best-Performing CEOs in the World. The Best-Performing CEOs. Retrieved from https://hbr.org/2014/11/the-best-performing-ceos-in-the-world Kissmetrics team. (2016). 12 Business Lessons You Can Learn from Amazon Founder and CEO Jeff Bezos. 12 Business Lessons. Retrieved from https://blog.kissmetrics.com/lessons-from-jeff-bezos/ Leadership Blog. (2012, January 17). 10 Traits of Effective Leaders. 10 Traits of Effective Leaders. Retrieved from https://www.leadershipandinfluenceblog.com/10-traits-of-effective-leaders/ NAKASHIMA, R. (2013, August 06). Here Are The Challenges Facing Jeff Bezos As He Takes Over The Washington Post. Here Are The Challenges Facing Jeff Bezos. Retrieved from https://www.businessinsider.in/Here-Are-The-Challenges-Facing-Jeff-Bezos-As-He-Takes-Over-The-Washington-Post/articleshow/21649978.cms Quinn, J. (2015, August 15). Jeff Bezos: five things we learned from the Amazon founder. Jeff Bezos. Retrieved from https://www.telegraph.co.uk/technology/amazon/11800416/amazon-founder-jeff-bezos-what-we-learned.html STREITFELD, D., KANTOR, J. (2015, August 17). Jeff Bezos and Amazon Employees Join Debate Over Its Culture. Jeff Bezos and Amazon Employees. Retrieved from https://www.nytimes.com/2015/08/18/technology/amazon-bezos-workplace-management-practices.html?_r=0 Zongker, B., Gordon, M., Gresko, J. (2013, August 06). Challenges face Amazon.com founder Jeff Bezos as he buys Washington Post. Challenges. Retrieved from https://www.cleveland.com/business/index.ssf/2013/08/challenges_face_amazoncom_foun.html